Privacy Policy
Privacy Policy
The Thread & Trinket Co. is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or make a purchase.
By using our website, you agree to the practices described below.
1. Who We Are
The Thread & Trinket Co. is an online boutique offering handcrafted Moroccan bags, ceramics, mugs, and accessories.
If you have any questions about this policy, you can contact us at:
info@thethreadandtrinketco.com
2. What Information We Collect
We may collect the following personal data when you place an order, sign up to our newsletter, or contact us:
- Full name
- Email address
- Billing and delivery address
- Phone number (if provided)
- Payment information (processed securely via third-party providers; we do not store full card details)
- Order history and purchase details
- Any information you voluntarily provide when contacting us
We may also collect non-personal data such as browser type, device information, and website usage through cookies.
3. How We Use Your Information
We use your personal data to:
- Process and fulfil your orders
- Communicate with you about your purchase
- Provide customer support
- Send order updates and delivery information
- Improve our website, products, and customer experience
- Send marketing emails (only if you have opted in)
We will never use your data for any purpose unrelated to your interaction with us.
4. Lawful Basis for Processing (GDPR)
Under UK GDPR, we rely on the following lawful bases:
- Contract – to process and deliver your order
- Consent – for marketing communications (you can withdraw at any time)
- Legal obligation – for tax, accounting, and record-keeping requirements
- Legitimate interests – to improve our services and website performance
5. Sharing Your Information
We do not sell or rent your personal data.
We may share your information only with trusted third parties where necessary, such as:
- Payment processors (to securely handle transactions)
- Delivery and courier services (to fulfil your order)
- Website hosting and email service providers
All third parties are required to handle your data securely and in compliance with GDPR.
6. Data Storage & Security
We take appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, disclosure, or alteration.
Your data is stored securely and only retained for as long as necessary for the purposes outlined in this policy.
7. Cookies
Our website uses cookies to improve your browsing experience, analyse website traffic, and support basic website functionality.
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.
8. Your Rights (GDPR)
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your personal data (where legally applicable)
- Object to or restrict certain types of processing
- Withdraw consent for marketing at any time
- Request a copy of your data in a portable format
To exercise any of these rights, please contact us at:
info@thethreadandtrinketco.com
9. Data Retention
We only retain your personal data for as long as necessary to fulfil your order and comply with legal, tax, and accounting obligations.
10. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those third-party sites.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
12. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us:
The Thread & Trinket Co.
Email: info@thethreadandtrinketco.com